Booking policy
- A booking is confirmed only after successful payment confirmation.
- Guest name, email and mobile number must match the logged-in account.
- Final guest count must be shared before check-in. Extra guests may be chargeable.
FarmoraStaysfarmstay villas
FarmoraStays policies
Clear rules for booking, cancellation and support
These policies keep expectations clear for guests, hosts and the Farmora support team.
Manage my bookingCancellation and refund policy
- Cancellation requests must be raised from the customer account page.
- More than 7 days before check-in: eligible for refund after payment gateway and handling charges.
- 3 to 7 days before check-in: eligible for partial refund or date change subject to villa host approval.
- Less than 72 hours before check-in, no-show, or early checkout: generally non-refundable.
- Refund timelines depend on the payment provider and bank processing time.
Date change policy
- Date changes are subject to villa availability and host approval.
- Peak dates, long weekends and holidays may require price difference payment.
- Date changes requested within 72 hours of check-in may be declined.
Check-in rules
- Government ID is required for all adult guests at check-in.
- Exact villa location is shared after booking confirmation.
- House rules, music timing, pool rules and local restrictions must be followed.
Damage and security policy
- Guests are responsible for damage caused during the stay.
- Security deposit, if applicable, is collected or held as per villa-specific rules.
- Illegal activities, unsafe behavior or nuisance can lead to cancellation without refund.
Privacy policy
- We collect account, booking and payment details only to manage stays and support.
- Payment processing is handled by Cashfree or configured payment partners.
- We do not sell customer personal data.
About FarmoraStays
- FarmoraStays helps guests discover curated villas and farm stays near Pune and western Maharashtra.
- We work with villa hosts to keep availability, guest expectations and support workflows clear.
- Our team assists with booking support, cancellation requests and stay coordination.